We offer a replacement certificate service to both learners and centres where the 1st issued certificate has been misplaced or damaged or printed with incorrect personal information (e.g. name).
A replacement certificate layout and design may look different to the initial issued certificate, but the particulars remain same.
It is not possible to change whole names on certificates, but requests to correct spelling mistakes and change of order can be made, reflecting your passport or an official photo ID, if your personal information (e.g. name) is incorrect on your certificate.
If your name has changed since the original certificate was issued, a replacement certificate cannot be issued.
For a replacement certificate you will need to complete the Customer Service Form. You must provide sufficient evidence to support your replacement claim – a brief statement for the reason of replacement request (if lost or stolen, please provide evidence).
Before you start completing Customer Service Form, you need to prepare your identification:
When contacting Customer Service make sure you provide:
We base our search on the information you provide us so be as accurate as possible, otherwise your application may be delayed.
Replacement of an Electronic Certificate is free of cost providing you satisfy the above requirements. If you require a printed certificate for an extra fee and courier charge, you can order using our Electronic Certificate Portal; you must return your original paper certificate to OTHM Qualifications by a secure courier service.
Please note that depending on the individual replacement application particularly replacement of a printed certificate, this may take few weeks to be processed.
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